Refund policy
At ycstore.shop we strive to make our customers 100% satisfied with the product they've purchased from us. If you are experiencing any shipping or products issues, and you're feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
1.Not Happy with Your Order
If you are not happy about your purchase, 7 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Shipping costs are non-refundable.
2. Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We'll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
====================> CANCELLATION <<=====================
1. Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please email： fxyqwer1@gmail.com. For the fastest resolution, please include your order number. Thanks!
2. Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
====================> Warranty <<========================
This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
No returns/exchanges for products with water exposure will be accepted.
====================> REFUND POLICY <<====================
If you feel the product that you've purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
- If the product you've purchased is completely non-functional.
- If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note: Refund will go back to your account in 3-5 business days.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Thank you!
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
====================> Requirements <<====================
-Merchandise must be unworn, unwashed, unstained and unperfumed.
-Merchandise must have all tags, including any hangtags, attached.
-Any products marked ‘FINAL SALE' cannot be returned.
-Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives at fxyqwer1@gmail.com to get a return authorization and return address. Return shipping fees are at the customer's own expense.
Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: For refund:
For Paypal user: You should expect to see the amount re-appear in your bank account in the next business days.
For credit card user：You should expect to see the amount re-appear in your bank account in the next 5-10 business days.
Order Cancellation
For order cancel, Free order cancellration during 6 hours after purchase.
For refund:
For Paypal user: You should expect to see the amount re-appear in your bank account in the next business days.
For credit card user：You should expect to see the amount re-appear in your bank account in the next 5-10 business days.
We will use this information to help you with your order, and eliminate errors in the future.